Returns
Returns and refunds
Product-specific returns for gummies, chocolate, drinks, capsules, and other consumables.
Because Fungi Pop-Up sells consumable mushroom products, returns are based on product safety and packaging condition. This is not a clothing-style return policy.
30-day request window
Start your return request within 30 days after receiving your order.
Unopened and sealed
Eligible products must be unused, unopened, sealed, and in original packaging.
Order issue help
If something arrives damaged, melted, defective, missing, or incorrect, contact us with photos.
What can be returned
Unopened products may be eligible for return if they are still sealed, unused, and in their original packaging. You will need your order number or proof of purchase.
What cannot be returned
- Opened or used mushroom gummies, chocolate, drinks, capsules, supplements, edibles, or other consumable products.
- Products with broken, missing, removed, or tampered seals.
- Products damaged after delivery because of storage, heat exposure, handling, or use.
- Gift cards, final sale items, clearance items, or promotional items, unless they arrived damaged, defective, or incorrect.
Damaged, melted, defective, or wrong item
Please inspect your order when it arrives. If something is damaged, melted, defective, missing, or incorrect, contact us as soon as possible with your order number and photos of the product and packaging.
How to start a return
Contact us before sending anything back. Include your order number, product name, and reason for the request. If the return is accepted, we will send return instructions.
Refund timing
Once an accepted return is received and inspected, approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.
Shipping costs
For preference-based returns of eligible unopened items, customers are responsible for return shipping unless we state otherwise in writing. Original shipping charges are not refundable unless the refund is related to an error, damage, defect, or unshipped item.
Order cancellations and changes
If you need to cancel or change an order, contact us as quickly as possible. We cannot guarantee changes once an order has been packed, fulfilled, or shipped. If we cannot ship your order within the stated or required timeframe, we will contact you with the available options, including cancellation and refund when applicable.